You may think that I'm just being difficult in the following email ... but I'm simply buey song ... =/ coz this unexpected has screwed up my hub's financial planning ... =/
First, I'm not a friend. You shouldn't even be addressing my name directly. Secondly, I do not see any sincerity in the apologies. Thirdly, you are simply telling me an obvious solution. Lastly, I definitely can't understand this kind of problem exist. How can a company send a card that cannot be used to their customer?
What I see in this email is similar to the attitude of your staff at the frontline. Totally nonchalant about the dissatisfaction in the customer.
If you are going to give me just a standard reply, please just do not bother to reply.
Apologies for the inconvenience caused. We have informed our vendor to rectify the member program at Citylink outlet immediately and resolve the issue at the soonest.
Hope to have your understanding and your support at Sakae Sushi.
Best Regards,Nic Ong Marketing Asst Apex-Pal International LtdOne Irving RoadApex-Pal BuildingSingapore 369520Tel: +65 6496 0070 Fax: +65 6289 6639 www.apexpal.com
At Apex-Pal International Ltd, we take pride in being the Innovative Food People who provide good quality food and excellent service at the best value. Our vision is to build global brands. Listed on the Singapore Exchange since 2003, we manage more than 80 outlets worldwide. Visit www.apexpal.com for details. Singapore • Indonesia • Thailand • China • Malaysia • Philippines • USA
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-------- Original Message -------- Subject: Sakae Sushi Website - Feedback Date: 29 Jun 2008 16:37:18 +0800 From: Quah Peiling To: feedback@apexpal.com
G'd Day,I'm writing in to lodge a complaint w.r.t the new membership which was offered for me. My card number is xxxxx. I've received this new card a few days back. I was supposed to have 25 SAKAE dollars for use in the card. This afternoon, I went to Sakae Citylink Mall for lunch. Was expecting to have $25 deduct of my total of $48++ bill. But I was told that due to system down/unstable, I wasn't able to use the SAKAE dollars. As such, I have no choice but to only get a 10% disc and pay $42.44 upfront. I find this ridiculous. If the card was sent to me, I should be able to use. But no. I felt kind of being 'forced' to patronise Sakae again in future. Apart of this, I was being served with a stale plate of Potato Inari Sushi during my meal there. It tasted sour. The waitress only took back the plate and did not bother to give any explanation or follow-up. This is very bad customer service. At the cashier counter, the cashier/waitress was even yawning right in front of us while waiting for the manager to attend to use w.r.t the rebate issue.This is the most displeasing experience I had with Sakae Sushi.The last application of my card, I not only received it late, my surname was reflected wrongly. This time round, though I was delighted to receive the renewed card early, but yet unable to be used. So what the point of sending it to me early?I really hope that you'll do something about this. I'll seriously consider renewing my membership again in future.
