20 Sep 08 - Delivery took 2hrs - Promised refund of delivery charge for $2 via cancellation and re-submission of credit card charge but was not done - Called so many times to Hougaang Green outlet and promised to have return call but not done. Last spoke to Faiz and Andy
Feedback via online - Submitted twice and no replies from anyone
25 Oct 08 - Order done online reflected amount at $23.43 - Order was again late and I was overcharged $0.40- Called Hougang Green and spoke to Andy and was told that the delivery guy will be back to refund $0.40. - Much as I expected, this was not done again.
I'm really very disappointed. I just want to inform you on how poor your customer service has been, no doubt I'll probably get no replies from anyone. Does anyone have such experience? I'm gonna try Canadian Pizza next time. No wonder there are more different brands of pizzas coming about .. =/
I'm so sway to experience such things agn & agn! ______________ From: Quah Peiling danielalwayz00@yahoo.com.sg To: info@acuvue.com.sg; info@nanyang.com.sg Sent: Monday, 14 July 2008 9:17:55 Subject: Transaction ID: 11714
G'd Day, I'm writing in to lodge a complaint. As to complain against who, I've got no idea. Last year, I've purchased 8 boxes of ACUVUE OASYS with HYDRACLEAR PLUS from Nanyang Optical (Kovan) @ a price of $371.Afterwhich, I went into the Acuvue website for MY ACUVUE redemption. I received the letter for the redemption pretty soon. It was stated in the letter that I must make the redemption before 30 Aug 2008.This morning, I've made a call to Nanyang Optical (Kovan) before heading down in the evening. The guy who picked the call just asked if I had records with them. I said yes & was informed that they have stock for my degree: -10.0.I went down in the evening. This lady, if I remember correctly, named Jasmine, referred to my records after asking for my NRIC. She then told me that I was not eligible for the redemption as the lenses I purchased last year was 7+1 boxes promotion. What she told me was that Acuvue actually highlighted to them that I've registered my purchase in the website and they were aware, so they indicated that they will inform me I was unable to redeem when I went down to the shop? I am very upset at this situation. 1. Isn't the purchase I made last year an in-house promotion? How was it linked to the MY ACUVUE redemption? If I wasn't eligible for MY ACUVUE redemption when I made a purchase @ a promotion, shouldn't I be informed, right at the point of purchase? 2. Since Nanyang Optical (Kovan) was aware of this, shouldn't they call me & let me know? Why wait until I go down personally then inform me? I made the trip specially for the redemption, only to be greeted with super poor customer service & disappointment. How should the company pay me back the time & money wasted to make the trip? 3. I made a call in the morning before going down. The person who picked up the call @ Nanyang Optical should have make a check & inform me, not wasting my time, like I've said. In this situation, I felt cheated and disappointed with the way things were handled. All these could have been prevented if Nanyang Optical was more proactive in informing customers of special situation. And the fact that I'm not eligible for the redemption due to the purchase during promotion totally makes no sense. Isn't this a situation that I can brought up to CASE? 'Cause this seems like outright cheating. This is not the first time I experience poor service from Nanyang Optical (Kovan). From many years back when I made my spectacles and purchase contact lenses from them till I stop making my spectacles there. Still, with minimize patronise to the shop, I experience poor poor service again and again.I seriously hope that you'll look into this & give me a satifactory answer. If you need to call me, please contact Peiling @ xxxxx.
Lousy Dining Place
You may think that I'm just being difficult in the following email ... but I'm simply buey song ... =/ coz this unexpected has screwed up my hub's financial planning ... =/
First, I'm not a friend. You shouldn't even be addressing my name directly. Secondly, I do not see any sincerity in the apologies. Thirdly, you are simply telling me an obvious solution. Lastly, I definitely can't understand this kind of problem exist. How can a company send a card that cannot be used to their customer?
What I see in this email is similar to the attitude of your staff at the frontline. Totally nonchalant about the dissatisfaction in the customer.
If you are going to give me just a standard reply, please just do not bother to reply.
Apologies for the inconvenience caused. We have informed our vendor to rectify the member program at Citylink outlet immediately and resolve the issue at the soonest.
Hope to have your understanding and your support at Sakae Sushi.
Best Regards,Nic Ong Marketing Asst Apex-Pal International LtdOne Irving RoadApex-Pal BuildingSingapore 369520Tel: +65 6496 0070 Fax: +65 6289 6639 www.apexpal.com
At Apex-Pal International Ltd, we take pride in being the Innovative Food People who provide good quality food and excellent service at the best value. Our vision is to build global brands. Listed on the Singapore Exchange since 2003, we manage more than 80 outlets worldwide. Visit www.apexpal.com for details. Singapore • Indonesia • Thailand • China • Malaysia • Philippines • USA
**** Confidentiality Statement ****The above message is for the intended recipient only and may contain confidential information and/or may be subject to legal privilege. If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this message, or any attachment, is strictly prohibited. If it has reached you in error please inform us immediately by reply e-mail or telephone. Please delete the message and the reply (if it contains the original message) thereafter. Thank you.
-------- Original Message -------- Subject: Sakae Sushi Website - Feedback Date: 29 Jun 2008 16:37:18 +0800 From: Quah Peiling To: feedback@apexpal.com
G'd Day,I'm writing in to lodge a complaint w.r.t the new membership which was offered for me. My card number is xxxxx. I've received this new card a few days back. I was supposed to have 25 SAKAE dollars for use in the card. This afternoon, I went to Sakae Citylink Mall for lunch. Was expecting to have $25 deduct of my total of $48++ bill. But I was told that due to system down/unstable, I wasn't able to use the SAKAE dollars. As such, I have no choice but to only get a 10% disc and pay $42.44 upfront. I find this ridiculous. If the card was sent to me, I should be able to use. But no. I felt kind of being 'forced' to patronise Sakae again in future. Apart of this, I was being served with a stale plate of Potato Inari Sushi during my meal there. It tasted sour. The waitress only took back the plate and did not bother to give any explanation or follow-up. This is very bad customer service. At the cashier counter, the cashier/waitress was even yawning right in front of us while waiting for the manager to attend to use w.r.t the rebate issue.This is the most displeasing experience I had with Sakae Sushi.The last application of my card, I not only received it late, my surname was reflected wrongly. This time round, though I was delighted to receive the renewed card early, but yet unable to be used. So what the point of sending it to me early?I really hope that you'll do something about this. I'll seriously consider renewing my membership again in future.
Cute Xixi
Me: 如果没有mummy, 就没有人骂你了 ... Xi: 我喜欢被骂 ... -_- ______________________ She was playing her paperdolls while I was watching tv ... There was a paper cloak that is of full-length ...
Xi: 这个是什么来的？衣服啊？ Me: huh nah ... 衣服来的 ... (I wasn't paying attention to her) Xi: 为什么看不到头的？ She put the cloak from top to the waist of the paperdoll ... hence covering the face ... -_- hub & I ROFLOL
My Itchy Legs!!!
Me: 我的脚很痒！！可以砍掉吗？ Xi: 不可以啦。砍掉了你怎么走路？ Me: 你快点吃高高长大了你抱我咯。 Xi: ok 咯！那你看掉咯。 -_-
... life's fragile ...
A good friend ... An ex-colleague ... Met with an accident ... Last night ...
It's saddening ... Please recover real soon ... My friend ... Be strong ...
[Taiwan Idol Drama] Sweet Relationship
Yesterday ... I finally finished Sweet Relationship [Mei Wei Guan Xi] by Zai Zai ... & Hou Pei Cen ... who knows ... the 20disc show is not the end ... -_- Today went to return ... was told dere's another box ... but not here yet ... zzz ... wat a pain ... kept in suspense for the ending ... zzz
